First State Bank of Uvalde allows our customers to perform a variety of banking functions over the Internet whenever and however they wish. With point and click simplicity, even a novice computer user can have access to their banking accounts, 24 hours a day, 365 days a year.
*Having Issues With Your Online Banking?*
Here is a quick 3-Step tutorial on how to access your Online Banking via computer & mobile devices! Please read each step first then click here to go to the homepage to login. If this process is not working please contact our Account Services Department at (830) 278-6231.
If logging in on your desktop/laptop computer:
If logging in on a mobile device:
Online Banking services include:
Q: What is Online Banking?
A: Online Banking allows you secure and convenient access to your accounts using the Internet 24 hours, 7 days a week.
Online Banking allows you to:
Q: What do I need to access Online Banking?
A: You will need Internet Explorer 7, 8, 9 or 10, Google Chrome, Mozilla Fire Fox, or Safari for Mac.
Q: Do I have to register to use Online Banking?
A: Yes. You must complete an application online by clicking (ENROLL) in the login tab.
Q: What if I enter the wrong user ID or password?
A: For security purposes, after three consecutive invalid sign-on attempts, you will be "locked-out" of the system. If you are locked out, you will need to call Account Services at (830) 278-6231 and we will reset your user ID and password.
Q: What if I forget my password?
A: We do not have access to your password. You may use the "Forgot Password?" feature located below the user ID and password button located on the web page or we can reset your password or just give our Account Services Department a call and they will be glad to help you (830) 278-6231.
Q: How do I use Online Banking?
A: After you login using your User ID and password, you will be shown a list of your accounts and the balance in each. You may click on the "Home" tab to view: List of Accounts.
Q: Can I change my user ID and password?
A: Yes, you can change your user ID and password as often as you want. To change your user ID call Account Services Department. To change your password go to Profile then Click EDIT PASSWORD.
Q: What if not all of my accounts appear on my account list?
A: You must be a sole or joint owner on an account to access it through Online Banking. If you do not see all your accounts, please contact Account Services at (830) 278-6231 or stop by any of our eight locations.
Q: How current is the information about my accounts?
A: Account transactions and balances are real-time and may change during the day as your carry out transactions. There may be delays from time to time because of processing or system issues, which we cannot control.
Q: How much history can I see online?
A: You will be able to view up to 18 months of history on all accounts; you will also be able to view up to 2.5 years worth of statements.
Q: What if I get an error message?
A: If you get an error message, please make a note of the message, the error number, and the time. Then simply call Account Services at (830) 278-6231 and we will make every attempt to resolve the issue as soon as possible.
Q: What should I do if I think someone has my USER ID or PASSWORD?
A: Immediately change your user ID and password under Services. Contact the bank at (830) 278-6231 during business hours.
Q: What happens if I don't log off the system?
A: Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their user ID and password.
Q: How can I keep my account numbers from displaying?
A: Online Banking is a secured site thus the last four digits of account numbers are shown. Customers may use nicknames on accounts through Accounts. EDIT ACCOUNTS gives you the option to hide accounts from being viewed on the home page.
Q: What security features are in place to protect my personal information?
A: You may answer a question or get sent a passcode to verify your identity.
Q: Does my password expire?
A. Your password does not expire, however, we encourage you to change your password at least every 3-6 months. When you change your password, consider using a passphrase rather than passwords based on personal information. Using a strong passphrase can make it difficult for an unauthorized person to access your information.
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