All First State Bank Customers
Premium EnFact® Text Notifications Info
HOW IT WORKS
With text fraud alerts, if our system detects suspicious activity on your card, you’ll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction.
If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up. The following is a sample text:
FreeMSG FSB Uvalde Fraud Center
8772735740 $125.46 on card 1234 at
Macy’s. If valid reply YES, fraud
NO. To Opt Out, STOP.
If not, you’re all set. The system will mark the transaction as legitimate and you can get on with your day – simple as that.
If we have your cell phone number on file, you’ll receive an initial text message with instructions to verify your enrollment and then you’re all set. If there is suspicious activity, we’ll send a text alert right away.
If you need to verify or update your mobile phone number or for more information call Account Services at (830) 278-6231.
Important Internet Banking Information
Passwords are a very important part of the banking process.We highly recommend that you follow these guidelines when securing your password. Our privacy principles apply to customers' confidential information with regards to both traditional and non-traditional (i.e., Internet) banking activities. However, due to the unique nature of the Internet and the ease with which information can be exchanged, we feel it is important for you to be aware of some of the unique issues and security surrounding Internet Banking.
- Do not reveal your passwords to anyone.
- Avoid selecting passwords based on personal information.
- Avoid keeping written records of your passwords.
- Do not leave your computer unattended when connected to Online Banking.
- Keep password characters varied.
- Add unique passwords.
We utilize encryption, firewall, router and other security software and hardware to prevent unauthorized eavesdropping of and access to customers' confidential and private information. We utilize virus protection software to help prevent the spread of computer viruses. Some areas of our web site may use a "cookie" temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to know if you have visited the site before.
When using E-mail, do not use identifying information such as account numbers, Social Security numbers etc. E-mail is typically an unsecure method for transmitting information. First State Bank provides a secure way for you to send the bank messages within FSB Online. After logging in click Services, Bank Mail and the "New" button. Create your secure message and click "Mail".
If you need further information, please contact us at (830) 278-6231
For Texas Bank Customers
First State Bank of Uvalde is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against First State Bank of Uvalde should contact the Texas Department of Banking through one of the means indicated below:
First State Bank of Uvalde engages in money transmission and/or currency exchange business as an authorized delegate of Travelers Express Co., Inc. (MoneyGram) under Chapter 151 of the Texas Finance Code. After first contacting First State Bank of Uvalde, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at:
In person, or by U.S. Mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No. (877) 276-5554
Fax No. (512) 475-1313